MMM Underground LLC
MMM Underground LLC ("MMM Underground," "Company," "we," "us," or "our") respects the privacy of our customers and website visitors.
This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit our website at https://triplemunderground.com, contact us, request an estimate, schedule an appointment, make a payment, or use our sewer, waterline, drain cleaning, excavation, and underground utility services.
This policy applies to personal information collected through our website and our related business activities.
Where applicable law requires separate consent for certain activities, including marketing communications, we will seek that consent separately.
We may collect personal information that is reasonably necessary to respond to inquiries, provide services, operate our business, and comply with applicable legal obligations.
Personal and Contact Information
This may include:
Full name
Telephone number
Email address
Service or property address
Billing address
Business or organization name, when applicable
Information voluntarily provided through website forms or other communications
Service and Project Information
This may include:
Descriptions of sewer, waterline, drain, or excavation concerns
Property and utility information relevant to requested services
Appointment and scheduling information
Estimates, proposals, agreements, and invoices
Photographs, inspection videos, and project documentation
Sewer camera recordings and inspection reports
Service history, warranty information, and customer correspondence
Payment and Transaction Information
When customers make payments, we may collect or receive billing information, transaction amounts, payment status, payment confirmations, and related accounting records.
Electronic payment information may be processed by independent third-party payment providers. Information entered directly into a payment provider's system is subject to that provider's privacy and security practices.
Website and Technical Information
Our website and technology providers may automatically collect information such as:
Internet Protocol (IP) address
Browser type and device information
Pages visited and website interactions
Approximate geographic location derived from technical information
Referring websites or advertising sources
Cookies and similar online identifiers
The information actually collected depends on the website features and technologies in use.
MMM Underground LLC may use personal information to:
Respond to inquiries and provide estimates
Schedule appointments and dispatch crews
Perform inspections, repairs, and excavation projects
Prepare proposals, work authorizations, and invoices
Process payments and maintain transaction records
Communicate regarding active projects and service updates
Coordinate with subcontractors, inspectors, and utility providers
Maintain service histories and warranty documentation
Address customer concerns and disputes
Improve our website and business operations
Protect against fraud, misuse, and unauthorized activity
Comply with tax, accounting, insurance, and legal obligations
Provide marketing communications where permitted by law
We seek to limit the collection and use of information to appropriate business purposes.
Our website may use cookies, analytics tools, and similar technologies to operate website features, understand visitor activity, measure performance, and improve our services.
These technologies may collect device information, browsing activity, website interactions, and online identifiers.
Our website may use Google Analytics or similar analytics services. When enabled, these providers may process website usage information according to their applicable policies.
We may also use advertising measurement technologies to understand the effectiveness of marketing campaigns.
When applicable law requires consent, notice, or an opportunity to opt out of certain tracking or targeted advertising activities, we will provide the required controls.
Visitors can manage or restrict cookies through their browser settings. Disabling some cookies may affect website functionality.
MMM Underground LLC may share personal information with trusted third parties when reasonably necessary to operate our business or provide authorized services.
These may include:
Website hosting and customer relationship management providers
Payment processing and invoicing providers
Telephone, email, and text messaging service providers
Analytics and website technology providers
Qualified subcontractors and specialty service providers
Insurance carriers and professional advisers
Utility companies, municipalities, inspectors, and permitting authorities
We may also disclose information when required by law, legal process, or regulatory obligations, or when reasonably necessary to protect our rights, property, customers, workers, or others.
We do not sell or rent customer contact lists to unrelated businesses for their direct marketing.
Mobile Messaging Privacy
We do not sell, rent, or share mobile phone numbers, SMS opt-in information, or text messaging consent with third parties or affiliates for their independent marketing or promotional purposes.
Messaging service providers may process this information only as necessary to deliver communications on our behalf and perform related services.
We may use customer-provided contact information to communicate about:
Service inquiries
Appointment confirmations and reminders
Technician or crew arrival updates
Estimates and proposals
Project scheduling and progress
Invoices and payment confirmations
Warranty questions and customer support
Where available, customers may also choose to receive promotional communications.
Marketing text messages that require consent will be sent only when the necessary consent has been obtained.
Consent to receive marketing messages is not required to purchase our services.
For applicable text messaging programs:
Message frequency may vary.
Message and data rates may apply.
Reply STOP to opt out.
Reply HELP for assistance.
Customers may also contact us directly to update communication preferences.
Opting out of promotional messages does not prevent legally permitted, service-related communications concerning an existing transaction.
MMM Underground LLC may use independent third-party payment providers to collect deposits, receive electronic payments, and process invoices.
Payment providers may collect and process financial information under their own privacy policies and security procedures.
We may retain transaction details reasonably necessary for payment confirmation, billing, accounting, refunds, disputes, and legal compliance.
If financing options are offered through an independent financing provider, that provider is responsible for its own application process, privacy practices, and approval decisions.
During the course of providing services, MMM Underground LLC may create or receive photographs, sewer inspection videos, excavation documentation, and related project records.
These records may be used to:
Document existing conditions
Explain inspection findings
Develop estimates and repair recommendations
Record completed work
Coordinate permits and inspections
Support warranty requests
Address insurance, billing, or project disputes
Project records may be shared with the customer and other authorized or legally entitled parties as reasonably necessary.
We will seek permission for marketing uses of identifiable customer information or private property images when required by law.
MMM Underground LLC takes reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, misuse, alteration, or disclosure.
Information may be stored or processed using website hosting systems, customer management software, payment platforms, and other service providers.
We seek to limit access to customer information to individuals and providers with legitimate business needs.
Although we take reasonable precautions, no website, electronic communication method, or data storage system can be guaranteed completely secure.
In the event of a data security incident, we will investigate and provide any notifications required by applicable law.
We retain information for as long as reasonably necessary to fulfill the purposes described in this policy and meet applicable business and legal obligations.
Retention purposes may include:
Completing requested services
Maintaining customer and warranty records
Meeting accounting and tax requirements
Supporting insurance and contractual obligations
Resolving disputes
Complying with applicable recordkeeping laws
Different types of records may be retained for different periods.
When information is no longer reasonably needed, we may delete, de-identify, or appropriately dispose of it, subject to legal requirements and operational limitations.
Depending on applicable law, individuals may have rights relating to their personal information, including rights to request access, correction, deletion, or information about certain processing activities.
You may contact us to:
Update your contact information
Correct inaccurate customer records
Request information about records we maintain
Request deletion of eligible information
Change marketing communication preferences
Ask questions regarding our data practices
Some records may need to be retained for legal, tax, accounting, insurance, warranty, or contractual purposes.
Where applicable privacy laws provide additional rights, we will respond to eligible requests as required.
Privacy requests can be sent to:
We may take reasonable steps to verify identity before responding